Refund Policy


               Return & Refund Policy

Effective Date: July 2026

At Lovage Leaf, operated by LOVAGE LEAF LIMITED, we are committed to providing high-quality digital products and excellent customer service. Please read this Return & Refund Policy carefully before making a purchase.

By purchasing a digital product from lovageleaf.shop, you agree to this policy.

1. Digital Products

All products sold on Lovage Leaf are digital products delivered electronically. No physical items are shipped.

Products include, but are not limited to:

  • PDF files
  • Crochet and craft patterns
  • Templates
  • Planners
  • Printables
  • Digital guides
  • Other downloadable digital resources

2. Digital Delivery

After successful payment through PayPal, your digital product will be available immediately via download or through the download instructions sent to your registered email address.

It is your responsibility to provide a valid email address during checkout.

3. Refund Policy

Due to the nature of digital products, all sales are generally final.

Once a digital product has been downloaded, accessed, or made available for download, we cannot offer refunds, except where required by applicable UK consumer protection laws.

By completing your purchase, you acknowledge that you are purchasing digital content delivered immediately and understand that your statutory right to cancel may no longer apply once the download or access has begun, where permitted by UK law.

4. When a Refund May Be Granted

Refund requests may be approved in the following circumstances:

  • You were charged more than once for the same purchase.
  • You did not receive access to your digital product due to a verified technical issue that we are unable to resolve.
  • The downloaded file is corrupted or incomplete, and we cannot provide a working replacement within a reasonable time.
  • The product is significantly different from its description.
  • A refund is required under applicable UK consumer protection legislation.

Each refund request is reviewed individually.

5. Refunds Will Not Normally Be Granted For

Refunds will generally not be provided if:

  • You changed your mind after purchasing.
  • You purchased the wrong product.
  • You no longer require the product.
  • You expected features that were not described on the product page.
  • You failed to read the product description before purchasing.
  • Your device or software is incompatible with the product where compatibility requirements were clearly stated.
  • You accidentally purchased the same product on different occasions.

6. Technical Support

If you experience any issues accessing, downloading, or opening your digital files, please contact us before requesting a refund.

We will make every reasonable effort to resolve technical issues promptly.

7. How to Request a Refund

To request a refund, please contact us at:

Email: info@lovageleaf.shop

Please include:

  • Your full name
  • Order number
  • Email address used for the purchase
  • Product name
  • A detailed description of the issue

We aim to review all refund requests as quickly as possible and will respond within a reasonable timeframe during business hours.

8. Chargebacks

If you believe there has been an error with your purchase, we encourage you to contact us before opening a PayPal dispute or chargeback. Most issues can be resolved quickly through our customer support team.

9. Contact Us

LOVAGE LEAF LIMITED

Company Registration Number: 14837065

4th Floor, 4 Tabernacle Street
London
United Kingdom
EC2A 4LU

Email: info@lovageleaf.shop

Telephone: +44 7453 422339

Business Hours:

Monday – Saturday
9:00 AM – 6:00 PM (UK Time)